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Braindumps, findings and inspiration from our professionals.

Recente artikelen

  1. Using Text Classification to optimize the response speed of your customer service Innovation
    Auteur
    Eric Vanderfeesten
    Datum

    While we are at the point in time where artificial intelligence is increasingly showing its true potential, we are still slowly benefiting from that potential. Many processes are still being designed and created by following a human approach. And although this makes sense to those processes that actually require and…

  2. Making chatbots more human using machine learning Innovation
    Auteur
    Tiamur Khan
    Datum

    One of the great challenges when developing conversational interfaces is to make chatbots more human. So, we asked ourselves the question: would it be possible to create a bot that is capable of imitating a person in real life?

    Given enough data, chatbots are able to learn and understand…

  3. How to make email messages more relevant by using Sitecore campaigns Sitecore
    Auteur
    Jeroen Huizinga
    Datum

    Sitecore supports a plethora of different personalization options ranging from simple rule based personalization, which has the ability to change content when simple if/then statements are met, to more complex scenarios around user behavior in the form of profiling. The question I get asked most often is where do we start.…

  4. From SLA to XLA: making experience your most valuable KPI Service Management
    Auteur
    Edwin van Voorbergen
    Datum

    As a delivery manager I often deal with questions like ‘How do we make the experience of our service both measurable and insightful?’ or ‘How do we embed client satisfaction as part of our SLA?’. My answer to these challenges nowadays is short and snappy: stop offering traditional service level…

  5. How Sitecore Helix supports your scrum process to add significant business value Sitecore
    Auteur
    Paul Dohmen
    Datum

    Since 15 years I have been working on IT projects in many different roles. I see a lot of positive evolution regarding successful projects. Nowadays we deliver more software in less time and learned to listen better to our customers. Nowadays Scrum is our methodology of choice that helps to…