Blog

Braindumps, findings and inspiration from our professionals.
  1. From SLA to XLA: making experience your most valuable KPI Service Management
    Auteur
    Edwin van Voorbergen
    Datum

    As a delivery manager I often deal with questions like ‘How do we make the experience of our service both measurable and insightful?’ or ‘How do we embed client satisfaction as part of our SLA?’. My answer to these challenges nowadays is short and snappy: stop offering traditional service level…

  2. Closing the loop: managing production stability versus delivery velocity DevOps
    Auteur
    Niels Albers
    Datum

    People who come from a traditional IT environment will recognize the conflicts that occur when a release goes from development into production. In a situation where the development and operations organisations are separate, there is a huge disconnect between the priorities of each party. Development, working with their customers breathing…