One of the great challenges when developing conversational interfaces is to make chatbots more human. So, we asked ourselves the question: would it be possible to create a bot that is capable of imit...
How to make email messages more relevant by using Sitecore campaigns
Sitecore supports a plethora of different personalization options ranging from simple rule based personalization, which has the ability to change content when simple if/then statements are met, to mor...
From SLA to XLA: making experience your most valuable KPI
As a delivery manager I often deal with questions like ‘How do we make the experience of our service both measurable and insightful?’ or ‘How do we embed client satisfaction as part of our SLA?’. My a...
How Sitecore Helix supports your scrum process to add significant business value
Since 15 years I have been working on IT projects in many different roles. I see a lot of positive evolution regarding successful projects. Nowadays we deliver more software in less time and learned t...
Applied Innovation: The power of creativity, AR, AI in BeerRecognition
We created something wonderful and kind of nerdy. It’s called BeerRecognition. It’s an immersive experience with a central role for beer bottles. To do so we mixed pattern recognition, augmented reali...
A prototype of having a meaningful conversation with non-talkative objects.
You love your garden but your garden doesn’t love you back. You try to do the right thing, but what is the right thin...
How we work with self-organizing teams and keep improving our craftsmanship.
For building user-friendly and appealing digital interfaces we currently have a growing team of about 15 frontend developer...
How emojis can be the tool to creating a more empathetic digital healthcare service
The four layers of empathy and its value in digital communication and healthcare
In the past few years, emojis have grown to be a fun way to enrich conversations, brands and videos. Unknowingly, they ...
Observations on Chinese design - how worst practices create competitive advantage
I recently joined Mirabeau after living in China for six years. When comparing cultures, it is an easy mistake to think in terms of ‘better’ and worse’; I have learned this is invalid – cultures are ‘...
Eerder dit jaar schreef ik over de nieuwe identificatiediensten Idensys en iDIN. Om een compleet beeld te schetsen heb ik toen ook de bestaande diensten DigiD en eHerkenning behandelt. De ontwikkeling...
