Braindumps, findings and inspiration from our professionals.
  1. From SLA to XLA: making experience your most valuable KPI Project Management
    Edwin van Voorbergen

    As a delivery manager I often deal with questions like ‘How do we make the experience of our service both measurable and insightful?’ or ‘How do we embed client satisfaction as part of our SLA?’. My answer to these challenges nowadays is short and snappy: stop offering traditional service level…