Blog

Braindumps, findings and inspiration from our professionals.
  1. Machines have feelings too: how to design human conversations for your brand Innovation
    Auteur
    Matthijs Waaijer
    Datum

    Together with students of the University of Amsterdam we demonstrated that organisations should begin designing their bot conversations by assessing their brand. The brand personality gives us guidelines on how to design a brand’s messages to make them more satisfying for customers. In this blog post, I describe how emotion,…

  2. Creating friendly conversational flows using Google Deep Links Innovation
    Auteur
    Jordi Jacobs
    Datum

    One thing that is key for creating a good user experience on conversational platforms is to help your users getting things done quickly. In order to achieve this, we design a schema of routes that guide the user through the different capabilities of your conversational platform. We call this route…

  3. Roomie, a personal voice assistant for business travelers Innovation
    Auteur
    Feifei Zhou
    Datum

    Going on a business trip has its benefits: seeing new places on the costs of your company is one of them. However, during my research on business travel I learned that not feeling comfortable or at home and getting bored were common experiences among frequent business travelers. How might we…

  4. 5 Key success factors for developing voice interfaces Innovation
    Auteur
    Eric Vanderfeesten
    Datum

    The rapid increase of voice enabled speakers and voice assistants is hard to miss. A recent survey from Multiscope mentioned 500.000 smart speakers in Dutch households already! But what does it take to create your own voice assistant? And what should you pay attention to when developing a voice assistant?…

  5. An integration layer for my Digital Office Assistant Innovation
    Auteur
    Martijn van der Pol
    Datum

    As the number of projects in our innovation practice is growing, we are in need of a solution that makes it much easier to exchange data between different data sources – like IoT sensors - and various digital touchpoints. During my graduation project I designed and developed an integration layer…